![]() Once we've received your return, we'll process it as quickly as possible, but it can take 2-3 business days for the credit to be applied by the issuer of the credit card. Remember that if your order was eligible for free shipping, a flat fee of 10$+tx will be deducted from your refund.When repacking the product box, avoid using duct tape or other adhesives that can leave a residue.The product should be packed in the original product box with the UPC codes intact.If your package was originally shipped double-boxed, please return the unit(s) double-boxed.Items must be returned in the condition they were received, including all accessories, documentation, and packaging materials.If you have redeemed a manufacturer rebate or promotion, your return will be subject to a restocking fee.Next, to ensure your exchange or credit is processed as quickly as possible and to help you avoid a return adjustment, please follow the below checklist: To make a return, please first email our Moog Audio Sales Team at to arrange for an RA (Return Authorization) number. We're sorry your purchase didn't work out for you. ![]() We reserve the right to deny any returns if the item does not meet our requirements and we are not responsible for any lost returns. If your purchase was eligible for free shipping, a flat fee of 10$+tx will be deducted from your refund. Please note that certain exceptions apply. Depending on the condition of the item upon return, a restocking fee between 5% and 15% will be applied. If you are not satisfied with any new product, for any reason, you can return it for a refund or store credit of the purchase price within 30 days. We want you to be completely happy with your purchase. If we determine the unit failed under warranty within 30 days of purchase, we will send you a replacement unit. Please contact us at respond quickly with assistance or provide you with a return authorization (RA) number. The only policy we have is we'll do whatever it takes to fix the problem and make you happy. If there's a problem with your order, the first thing is to email us at staff will take care of you, no matter what. Returns & Exchanges What if there is a problem with my order? This pedal is 100% analog, true bypass and built by entirely by hand in beachy Akron, Ohio. ![]() When in “Vibrato” mode, the dry signal is removed and the Depth controls acts as a volume control. ![]() You can also use the Grand Orbiter as a true pitch vibrato with the “Phase/Vibrato” switch. The Resonance provides a wide range of control over regeneration and at higher settings adds a more pronounced and resonant tone. The Sweep control governs the peak frequency of the phased signal’s tone, turned full clockwise the sweep is lively and intense, whereas turning counter clockwise yields a darker, more laid back peak. The Depth control blends the shifted signal in with the dry signal and controls the intensity of the effect. The master Rate control fine tunes the speed of the LFO in each of these modes and the flashing red LED acts as a visual indicator, even when the effect is in bypass mode. It has three way toggle switch to select between the ranges of modulation: Rate 1 is slow sweep mode, Rate 2 kills the LFO and allows you to use the Grand Orbiter as a fixed resonant filter and Rate 3 is fast sweep mode. The Grand Orbiter™ is a 4 stage OTA-based phaser with a diverse feature set that can go from stationary and resonant to slow and mellow and on through fast and swirly.
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